Whether you're starting a career as a receptionist or aiming to polish your skills, choosing the right course can set you apart when looking to get ahead. This article reviews the best courses for receptionists available in person and online, each designed to enhance essential skills like customer service, administrative duties and professional demeanour.
From accredited diplomas to free courses, these programmes cater to various needs and career stages, equipping you with the tools needed to excel in any office environment.
Read on to explore our top pick receptionist courses!
ReedCourses - Administration & Reception (Receptionist) Training
The Administration & Reception (Receptionist) Training course serves as a thorough guide to office administration, covering all the key responsibilities of being a receptionist.
This course is ideal for individuals currently working in administrative roles who are seeking to enhance their receptionist skills or for those aspiring to advance their careers in this field.
Upon successful completion of the course, participants will receive a digital certificate immediately, affirming their newly acquired skills. The course is endorsed by the Quality Licence Scheme (QLS), and graduates will be awarded a Diploma in Office Skills & Receptionist at QLS Level 5. This validates the quality and credibility of the training, making it a valuable addition to any professional portfolio.
Findcourses - Hamilton Mercer’s Professional Receptionist Skills Training Course
Hamilton Mercer's Professional Receptionist Skills Training Course focuses on developing a friendly yet professional approach, multitasking abilities, and techniques for handling difficult situations effectively.
Using real-life examples and role play, the training is tailored to meet the specific needs of each participant, making it highly relevant and immediately applicable.
This training is ideal for both new and experienced receptionists, as well as temporary staff and individuals involved in hiring for receptionist positions. The course is CPD accredited by The CPD Standards Office (CPDSO) and offers 6 CPD hours.
Upon completion, learners receive an Official CPD Certificate along with a Learning Reflection Tool, which can be used to contribute to a formal CPD record for professional development purposes. This makes it an invaluable resource for professionals looking to advance their careers in reception and customer service.
Pitman Training - Receptionist Diploma
Pitman Training's Receptionist Diploma covers a broad range of skills necessary to make an excellent first impression, a critical aspect since receptionists often represent the face of a company.
Participants will learn administration skills, advanced IT and keyboard techniques, and professional conduct to manage demanding tasks efficiently, ensuring they become a valued asset to any business.
The course goes beyond traditional reception duties by emphasising the importance of effective communication and multitasking in a busy environment. Trainees will enhance their ability to handle enquiries and requests smoothly, even under pressure. Additional elective modules such as keyboard speed development, telephone techniques, and audio transcription are available to tailor the learning experience further.
Thanks to Pitman Training's esteemed reputation, graduates of this diploma will possess top-tier skills recognised by businesses worldwide. This credential signifies high-level training and significantly boosts employability and prospects in the reception field.
Alison - Professional Receptionist Essentials
Alison's free online course, "Professional Receptionist Essentials," delves into the crucial role the front office plays in shaping an organisation's reputation, emphasising the importance of courtesy and exceptional customer service starting from the reception.
Participants will explore the multifaceted responsibilities of a receptionist, including managing phone calls and messages, scheduling appointments, and overseeing document management. The course also covers essential safety and security protocols that contribute to an enhanced guest experience, ensuring that receptionists are well-equipped to handle various administrative tasks beyond merely greeting guests.
By the end of the course, learners will have a thorough understanding of what it takes to excel as a top-tier receptionist, showcasing a professional and personable image of the business. This course is ideal for aspiring receptionists and anyone interested in front desk operations, providing valuable skills that are applicable in any customer-facing environment.
Open Study College - Receptionist Skills QLS Level 2
The Receptionist Skills QLS Level 2 course is designed for individuals eager to start a career as a receptionist, offering a foundational pathway into this essential role. Participants will develop a wide range of transferable skills applicable to various professional settings.
The course focuses on enhancing effective communication abilities, including telephone etiquette, and provides a deep dive into core information technology skills crucial for the job. Additionally, students will learn customer care protocols and techniques for taking and conveying messages accurately.
This comprehensive course equips learners with the knowledge needed to become highly skilled receptionists, capable of multitasking and delivering excellent customer service. Throughout the course, students will explore different approaches to typical receptionist duties, from verbal communication and using key reception software to understanding the best practices in customer interaction.
Elevate Your Reception Skills Today!
Take your professional capabilities to the next level with our carefully selected courses for receptionists. Each course is designed to enhance key areas such as customer service, administrative efficiency, and communication prowess, ensuring you stand out as an exemplary front desk operator. Whether you're new to the field or looking to advance further, these programmes offer the training you need to excel in today’s fast-paced office environments.
If you're looking to apply your new skills in prestigious settings, Tyler Griffen is a specialist in receptionist recruitment. Browse their job board to see what receptionist roles they currently have available.